Privacy Policy

1. Who We Are

PETROPRO Ltd ("PETROPRO", "we", "us", or "our") is a company registered in England and Wales (Company No. 10275450, VAT No. 268518175), with its registered office at 20-22 Wenlock Road, London, England, N1 7GU.

We are the data controller for personal data collected through this website (www.petropro.co.uk). If you have any questions about this policy or our data practices, please contact us at [email protected] or by telephone on +44 (0)20 3488 2466.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, job title, company name.
• Contact data: email address, telephone number, postal address.
• Enquiry data: the content of messages you send us via our contact or quotation forms.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website, products, and services.

We do not collect any special categories of personal data (such as data about your race, ethnicity, religious beliefs, health, or biometric data) through this website.

3. How We Collect Your Data

• Direct interactions: when you complete a contact form, request a quotation, or correspond with us by email or telephone.
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data. We collect this data using cookies and similar technologies.

4. How We Use Your Data

We use your personal data only where we have a lawful basis to do so. The lawful bases we rely on are:

• Performance of a contract: to respond to your enquiries and provide the products or services you have requested.
• Legitimate interests: to operate and improve our website, to prevent fraud, and to conduct our business activities, where these interests are not overridden by your rights.
• Legal obligation: to comply with applicable laws and regulations.
• Consent: where you have given us explicit consent to process your data for a specific purpose (e.g. marketing communications). You may withdraw consent at any time.

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share your data with:

• Service providers: third-party suppliers who provide IT, website hosting, and business services on our behalf, subject to contractual data-processing obligations.
• Professional advisers: lawyers, accountants, and auditors where necessary.
• Regulatory authorities: where required by law or to protect our legal rights.

6. International Transfers

Some of our service providers may be located outside the UK or European Economic Area (EEA). Where we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry and quotation data is typically retained for up to six years in line with standard commercial limitation periods.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restrict processing: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Rights related to automated decision-making: we do not carry out solely automated decision-making that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the ICO at ico.org.uk.

9. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Essential cookies are necessary for the website to function and cannot be disabled. Non-essential cookies (such as analytics cookies) are only set with your consent. You can manage your cookie preferences through your browser settings.

10. Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your personal data is restricted to those who have a business need to know.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: